Quality Fish Care Products
Please be aware that postal transit times have been extended. We have had some packages delayed and arriving late. Some have taken weeks or more than a month to arrive, but that is rare.
We have been running low on staff.
Packages are shipped by the United States Postal Service Monday thru Friday (no shipping on weekends or postal holidays). Once the order is placed it may or may not be shipped the same business day depending on what time of day it is placed and our order volume for the day. We do try our best to get orders shipped as soon as possible. Orders may be shipped the same business day, it could be the next business day, or if we have a busy workload it may be second business day that it is shipped.
Please be aware before placing your order that shipping time can be delayed
Please be aware before placing your order that shipping time can be delayed
The post office does not always scan in packages at every location. Sometimes a package may not be scanned until it is delivered.
There is not a guaranteed arrival date on USPS 1st Class Mail and USPS Priority Mail. Packages can sometimes be delayed. At this time mail transit times are moving much slower.
We do not issue refunds on shipping cost for delays in shipping and intransit postal delays. The exception is intransit USPS Express Mail (once the package is placed in the mail) and the post office will issue you a refund if the package does not arrive by the USPS guaranteed arrival date. Shipping by express mail it depends on what time of day and our workload as to when it is mailed. It could be same day, it could be next day that we place it in the mail, or it could be 2nd day that we place it in the mail. We do try our best to ship as soon as possible. Most packages are shipped same day or next day.
We do offer USPS insurance and signature confirmation for an additional cost. Please contact us for details.
We can not be held responsible after package is scanned as delivered. If the package is shown as delivered, but has not been received by the customer, we are not responsible to replace any merchandise.
We can not be held responsible after package is scanned as delivered. If the package is shown as delivered, but has not been received by the customer, we are not responsible to replace any merchandise.
If there is a problem with non delivery and the package has not been scanned as delivered, contact must be made within 2 months of purchase date, to let us know that the package did not arrive and was not scanned as delivered.
We do have cameras in our shipping department and do take inventory daily to insure that all orders are accurate.
We do have cameras in our shipping department and do take inventory daily to insure that all orders are accurate.
*estimated transit time is not guaranteed and is just an estimation
USPS Ground Advantage (USA) = FREE SHIPPING (estimated transit time once shipped is 5 to 14 business days. It can sometimes be delayed and may take longer.). There is $100 insurance included with Ground Advantage. Additional insurance must be purchased. Please contact us for details. You are responsible to file the claim with the post office.
USPS Priority Mail (USA) = additional fee (estimated transit time once shipped is 2 to 14 business days. It can sometimes be delayed and may take longer.). There is an automatic $100 insurance included with Priority Mail. Additional insurance must be purchased. Please contact us for details. You are responsible to file the claim with the post office.
USPS Express Mail (USA) = additional fee (transit time once shipped - express mail can be next day, but sometimes can be second day depending on your location. The closer the destination is near a major airport the better chances it will be a next day package). There is an automatic $100 insurance included with Express Mail. Additional insurance must be purchased. Please contact us for details. You are responsible to file the claim with the post office.
Shipping cost and estimated transit time for International locations (Out of the USA)
*estimated transit time is not guaranteed and is just an estimation
We ship to Canada and the United Kingdom only. Because of custom issues we can not ship to other countries. Your payment will be refunded if your shipping address is located elsewhere. We can not be held responsible for items confiscated in customs.
USPS International 1st Class (Canada) = additional fee (estimated transit time once shipped is 5 to 30 business days, but it can take longer. There can be delays in customs.)
USPS International 1st Class (United Kingdom) = additional fee (estimated transit time once shipped is 5 to 30 business days, but it can take longer. There can be delays in customs.)
USA
We can not be held responsible after the package is scanned as delivered. Please contact us to purchase additional insurance before placing the order.
Free shipping Ground Advantage is automatically insured for $100 by USPS
Priority Mail is automatically insured for $100 by USPS
Express Mail is automatically insured for has $100 by USPS
International (Out of USA)
We can not be held responsible for packages confiscated in customs. Please check with your customs office before ordering to see if the product is allowed.